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Support

How can we help?

For help with Matchweek, email [email protected]. Include your device model, app version, and a short description of the issue when possible.

Frequently asked questions

What is Matchweek?

Matchweek is a mobile football prediction and league simulation game. You pick one club, predict that club's matches, and watch the rest of the league season unfold.

Is Matchweek a real-money app?

No. Matchweek is a prediction and simulation game. It does not include real-money mechanics or prizes.

Do I predict every match?

No. You predict only your selected club's matches. Other matches are simulated by the game.

Can I replay seasons?

Yes. Matchweek is designed around replayable scenarios and different season paths.

Does the app work offline or local-first?

Season progress is saved locally on your device. Starting a new league season needs a one-time fixture download when online; after that, gameplay and saves continue offline. Matchweek can also sync progress to the backend when available, but local progress remains authoritative if the backend is unavailable.

How do I report inappropriate ads?

Email [email protected] with a screenshot, the approximate time, and your country or region. Matchweek uses Google Mobile Ads on supported native platforms.

How are AI scores generated?

When AI scores are enabled, Matchweek can request score predictions for the other fixtures in your matchweek. When AI is off, the app uses local rating-based simulation. Safe AI failures may use local simulation, while uncertain requests can require a retry to avoid duplicate Pulse charging.

How do I delete my account and data?

Request account deletion through the public Delete Account form or email [email protected]. Removing the app or deleting local season data does not itself delete cloud account data.

Review the Privacy Policy for details about local saves, anonymous backend sync, AI score generation, ads, and support contact.